RETURNS

If for some reason you are not completely satisfied with your purchase, we offer a straightforward returns policy.

All items must be returned within 28 days* of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused and in the original packaging with all WNU tags and labels attached. Please allow 14 working days for all refunds to be processed from the date our warehouse receives your return. Please only contact Customer Service with any queries after this timeframe has passed.

Please neatly fold and repackage your unworn items back into the WNU box and note on your returns form how you would like your return to be processed (i.e. refund, exchange).

A confirmation email will be sent to the account holder once the refund is processed.

 

*All orders placed from November 1st can be submitted for refund or exchange until the 12th of January 2025.

UK Returns

If you are not completely satisfied with your purchase and would like to return your items, please follow the steps below.  

Simply go to https://returnsportal.co/r/withnothingunderneath and follow the instructions on screen to return your items for free.

*Please ensure you keep any Proof of Postage safe until we have confirmed receipt of your returned item(s) as the items remain the customers property until they are received by WNU. Once your return has been processed, we will send you a confirmation email.

UK Exchanges

We offer free exchanges on all orders. If you need a different size or would prefer a different style please note your desired exchange on your returns form and follow the return steps above. Please allow for 14 working days for your parcel to be processed and then 3-5 working days for your exchange to arrive.

If you have any questions on our exchnage process please don't hesitate to contact us.

Rest Of World Returns

For information on International Returns, please visit our International Customers page.

Return To Store

You can return your online or instore purchase to our store if you are in London.
Our address is:
 
With Nothing Underneath
47 Elizabeth St
London
SW1W 9PP
 
Please note our store can only accept returns in person, please don't send any parcels to the store as these may not arrive during our opening hours.
 
Returns to store will be processed the same day.
 

Returning Monogrammed Orders

WNU cannot refund or exchange any monogrammed order, unless the shirt is faulty or damaged. We take every effort to check your purchase thoroughly for any faults before dispatching.

However, if you notice one, please contact our team at immediately and we will look into this for you.

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered.

Returning Gifted Items

Currently we do not offer gift receipts for online purchases.

If a gifted item is returned for a refund, the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase.

Faulty Goods

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered, and communicated to the customer service team. We take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt.

Similarly, we cannot accept responsibility for garments that have been damaged during washing if our care instructions have not been followed. We will replace a faulty item where a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about your order.

If we cannot offer you a replacement, you have the choice of receiving an e-gift card or a refund to your card to the value of the item. Please note that refunds can take up to 30 days and are subject to regulations.

Online Refunds

We will issue a refund for returned item(s) purchased online that are returned according to the WNU Returns Policy.

Please allow 14 working days for all returns to be processed from the date our warehouse receives your return.

Frequent Returns

The number of returns per customer, email and shipping address is tracked and, in the event of high repeated returns, as stated in our Terms and Conditions, With Nothing Underneath reserves the right to mark or close your account and refuse future orders.

The Customer Service team will contact you directly if this is applicable to your account.